Shipping & Returns
Shipping Information
For deliveries within Serbia, we offer shipping via courier services. However, we recommend reaching out to us directly to discuss shipping options and arrangements. Additionally, local pickup and delivery options are available for your convenience. Please contact us to coordinate the best shipping method for your needs.
Return Policy
At Cana, we want you to be completely satisfied with your purchase. If for any reason you are not, we're here to assist you.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not return the purchased item directly to the retailers from whom you made the purchase. We will provide you with instructions for returning your item.
Customs & Duties
Please note that for international orders, additional customs duties, fees, or taxes may be imposed by your country's customs department. These charges are not included in the item's price or shipping cost. The recipient of the order is responsible for any and all customs duties, fees, or taxes incurred. As customs policies and import duties vary by country, we recommend contacting your local customs office for more information on potential charges before placing your order.
If you have any questions or concerns, please reach out to us before making your purchase. We are happy to assist and provide guidance.
Refunds
We want you to be completely satisfied with your purchase from us. If you are not entirely happy with your order, we offer a straightforward refund policy. To be eligible for a refund, please ensure the following:
The item must be returned within 30 days of receipt.
The item should be unused, in its original condition, and in the original packaging.
Please provide the order number and reason for return when contacting our customer service team.
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.
For any further inquiries or to initiate a return, please contact us.
Shipping Information
For deliveries within Serbia, we offer shipping via courier services. However, we recommend reaching out to us directly to discuss shipping options and arrangements. Additionally, local pickup and delivery options are available for your convenience. Please contact us to coordinate the best shipping method for your needs.
Return Policy
At Cana, we want you to be completely satisfied with your purchase. If for any reason you are not, we're here to assist you.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not return the purchased item directly to the retailers from whom you made the purchase. We will provide you with instructions for returning your item.
Customs & Duties
Please note that for international orders, additional customs duties, fees, or taxes may be imposed by your country's customs department. These charges are not included in the item's price or shipping cost. The recipient of the order is responsible for any and all customs duties, fees, or taxes incurred. As customs policies and import duties vary by country, we recommend contacting your local customs office for more information on potential charges before placing your order.
If you have any questions or concerns, please reach out to us before making your purchase. We are happy to assist and provide guidance.
Refunds
We want you to be completely satisfied with your purchase from us. If you are not entirely happy with your order, we offer a straightforward refund policy. To be eligible for a refund, please ensure the following:
The item must be returned within 30 days of receipt.
The item should be unused, in its original condition, and in the original packaging.
Please provide the order number and reason for return when contacting our customer service team.
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.
For any further inquiries or to initiate a return, please contact us.
Shipping Information
For deliveries within Serbia, we offer shipping via courier services. However, we recommend reaching out to us directly to discuss shipping options and arrangements. Additionally, local pickup and delivery options are available for your convenience. Please contact us to coordinate the best shipping method for your needs.
Return Policy
At Cana, we want you to be completely satisfied with your purchase. If for any reason you are not, we're here to assist you.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not return the purchased item directly to the retailers from whom you made the purchase. We will provide you with instructions for returning your item.
Customs & Duties
Please note that for international orders, additional customs duties, fees, or taxes may be imposed by your country's customs department. These charges are not included in the item's price or shipping cost. The recipient of the order is responsible for any and all customs duties, fees, or taxes incurred. As customs policies and import duties vary by country, we recommend contacting your local customs office for more information on potential charges before placing your order.
If you have any questions or concerns, please reach out to us before making your purchase. We are happy to assist and provide guidance.
Refunds
We want you to be completely satisfied with your purchase from us. If you are not entirely happy with your order, we offer a straightforward refund policy. To be eligible for a refund, please ensure the following:
The item must be returned within 30 days of receipt.
The item should be unused, in its original condition, and in the original packaging.
Please provide the order number and reason for return when contacting our customer service team.
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.
For any further inquiries or to initiate a return, please contact us.
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