Cana Crafts faqs

FAQs

Purchasing

Where can I buy Cana products?

At the moment, we do not have a physical store. Our products are available for purchase through direct contact and arrangements. However, we are actively working on establishing partnerships with retailers who will carry our lamps soon. Stay tuned for updates on our stockists!

I'd like to try out a Cana product, where can I do that?

Currently, we do not have a showroom for product trials. However, you can explore our collection and make a purchase through direct contact. If you'd like to see our lamps in person, feel free to reach out to us to arrange a meeting.

We are also working on expanding our presence, and soon our products will be available at select retail partners where you can experience them firsthand. Stay tuned for updates on our stockists!

Purchasing

Where can I buy Cana products?

At the moment, we do not have a physical store. Our products are available for purchase through direct contact and arrangements. However, we are actively working on establishing partnerships with retailers who will carry our lamps soon. Stay tuned for updates on our stockists!

I'd like to try out a Cana product, where can I do that?

Currently, we do not have a showroom for product trials. However, you can explore our collection and make a purchase through direct contact. If you'd like to see our lamps in person, feel free to reach out to us to arrange a meeting.

We are also working on expanding our presence, and soon our products will be available at select retail partners where you can experience them firsthand. Stay tuned for updates on our stockists!

Purchasing

Where can I buy Cana products?

At the moment, we do not have a physical store. Our products are available for purchase through direct contact and arrangements. However, we are actively working on establishing partnerships with retailers who will carry our lamps soon. Stay tuned for updates on our stockists!

I'd like to try out a Cana product, where can I do that?

Currently, we do not have a showroom for product trials. However, you can explore our collection and make a purchase through direct contact. If you'd like to see our lamps in person, feel free to reach out to us to arrange a meeting.

We are also working on expanding our presence, and soon our products will be available at select retail partners where you can experience them firsthand. Stay tuned for updates on our stockists!

Servicing and Repairs

Who should I contact for product servicing?

Please contact us directly for any product servicing inquiries.

How do I best take care of my Roomie products?

For cleaning our handmade wooden lamps, we recommend using a soft, dry cloth to remove dust and dirt.

For deeper cleaning, you can lightly dampen the cloth with water or a mild soap solution and gently wipe the surface of the lamp.

Avoid using harsh chemicals or abrasive cleaners as they may damage the wood. Additionally, to maintain the natural beauty and longevity of the wood, you can apply a thin layer of wood wax or oil occasionally. This will help protect the wood and enhance its appearance over time.

How long is the warranty for Cana products?

At Cana, we stand behind the quality of our products; however, as our products are handmade and unique, we do not offer a specific warranty. We strive to ensure that each piece meets our high standards of craftsmanship and durability. If you encounter any issues with your Cana product, please don't hesitate to contact us, and we will do our best to assist you. Your satisfaction is our priority.

Where can I buy spare parts?

At Cana, each lamp is a unique creation, and as such, we do not offer spare parts. Every lamp tells its own story and is crafted with individual care and attention to detail. If you have any specific concerns about your Cana lamp, please reach out to us directly, and we'll be happy to assist you in any way we can.

Servicing and Repairs

Who should I contact for product servicing?

Please contact us directly for any product servicing inquiries.

How do I best take care of my Roomie products?

For cleaning our handmade wooden lamps, we recommend using a soft, dry cloth to remove dust and dirt.

For deeper cleaning, you can lightly dampen the cloth with water or a mild soap solution and gently wipe the surface of the lamp.

Avoid using harsh chemicals or abrasive cleaners as they may damage the wood. Additionally, to maintain the natural beauty and longevity of the wood, you can apply a thin layer of wood wax or oil occasionally. This will help protect the wood and enhance its appearance over time.

How long is the warranty for Cana products?

At Cana, we stand behind the quality of our products; however, as our products are handmade and unique, we do not offer a specific warranty. We strive to ensure that each piece meets our high standards of craftsmanship and durability. If you encounter any issues with your Cana product, please don't hesitate to contact us, and we will do our best to assist you. Your satisfaction is our priority.

Where can I buy spare parts?

At Cana, each lamp is a unique creation, and as such, we do not offer spare parts. Every lamp tells its own story and is crafted with individual care and attention to detail. If you have any specific concerns about your Cana lamp, please reach out to us directly, and we'll be happy to assist you in any way we can.

Servicing and Repairs

Who should I contact for product servicing?

Please contact us directly for any product servicing inquiries.

How do I best take care of my Roomie products?

For cleaning our handmade wooden lamps, we recommend using a soft, dry cloth to remove dust and dirt.

For deeper cleaning, you can lightly dampen the cloth with water or a mild soap solution and gently wipe the surface of the lamp.

Avoid using harsh chemicals or abrasive cleaners as they may damage the wood. Additionally, to maintain the natural beauty and longevity of the wood, you can apply a thin layer of wood wax or oil occasionally. This will help protect the wood and enhance its appearance over time.

How long is the warranty for Cana products?

At Cana, we stand behind the quality of our products; however, as our products are handmade and unique, we do not offer a specific warranty. We strive to ensure that each piece meets our high standards of craftsmanship and durability. If you encounter any issues with your Cana product, please don't hesitate to contact us, and we will do our best to assist you. Your satisfaction is our priority.

Where can I buy spare parts?

At Cana, each lamp is a unique creation, and as such, we do not offer spare parts. Every lamp tells its own story and is crafted with individual care and attention to detail. If you have any specific concerns about your Cana lamp, please reach out to us directly, and we'll be happy to assist you in any way we can.

Shipping

What shipping services do you offer?

Currently, we operate within Serbia only. For clients outside Serbia interested in potential collaboration or purchases, we recommend reaching out to us directly. We'll work together to find the best solution for your needs.

What if my order is damaged?

Our packaging is designed to ensure the safe delivery of your order, minimizing the risk of damage during transit. However, in the rare event that you receive damaged goods due to our fault, we will provide compensation or arrange for repair as necessary. Your satisfaction is important to us, and we are committed to resolving any issues promptly and fairly.

Shipping

What shipping services do you offer?

Currently, we operate within Serbia only. For clients outside Serbia interested in potential collaboration or purchases, we recommend reaching out to us directly. We'll work together to find the best solution for your needs.

What if my order is damaged?

Our packaging is designed to ensure the safe delivery of your order, minimizing the risk of damage during transit. However, in the rare event that you receive damaged goods due to our fault, we will provide compensation or arrange for repair as necessary. Your satisfaction is important to us, and we are committed to resolving any issues promptly and fairly.

Shipping

What shipping services do you offer?

Currently, we operate within Serbia only. For clients outside Serbia interested in potential collaboration or purchases, we recommend reaching out to us directly. We'll work together to find the best solution for your needs.

What if my order is damaged?

Our packaging is designed to ensure the safe delivery of your order, minimizing the risk of damage during transit. However, in the rare event that you receive damaged goods due to our fault, we will provide compensation or arrange for repair as necessary. Your satisfaction is important to us, and we are committed to resolving any issues promptly and fairly.

Sustainability

Is your packaging recyclable?

Yes, our packaging is designed with recyclability in mind. We prioritize using materials that are easily recyclable, reducing waste and environmental impact. Our commitment to sustainability extends to our packaging to ensure it aligns with eco-friendly practices.

How are your products sustainable?

At Cana, sustainability is at the core of our ethos. We prioritize eco-conscious practices throughout our production process. Our lamps are crafted from driftwood sourced along the banks of the Danube River, utilizing reclaimed materials that would otherwise go to waste. By repurposing natural resources, we reduce environmental impact and promote responsible stewardship of our planet's resources. Additionally, our commitment to handcrafted, timeless designs ensures longevity and durability, minimizing the need for frequent replacements and further reducing waste. Cana is dedicated to creating beautiful, sustainable lighting solutions that illuminate both your space and your commitment to the environment.

For more information, please refer to our sustainability pages.

Sustainability

Is your packaging recyclable?

Yes, our packaging is designed with recyclability in mind. We prioritize using materials that are easily recyclable, reducing waste and environmental impact. Our commitment to sustainability extends to our packaging to ensure it aligns with eco-friendly practices.

How are your products sustainable?

At Cana, sustainability is at the core of our ethos. We prioritize eco-conscious practices throughout our production process. Our lamps are crafted from driftwood sourced along the banks of the Danube River, utilizing reclaimed materials that would otherwise go to waste. By repurposing natural resources, we reduce environmental impact and promote responsible stewardship of our planet's resources. Additionally, our commitment to handcrafted, timeless designs ensures longevity and durability, minimizing the need for frequent replacements and further reducing waste. Cana is dedicated to creating beautiful, sustainable lighting solutions that illuminate both your space and your commitment to the environment.

For more information, please refer to our sustainability pages.

Sustainability

Is your packaging recyclable?

Yes, our packaging is designed with recyclability in mind. We prioritize using materials that are easily recyclable, reducing waste and environmental impact. Our commitment to sustainability extends to our packaging to ensure it aligns with eco-friendly practices.

How are your products sustainable?

At Cana, sustainability is at the core of our ethos. We prioritize eco-conscious practices throughout our production process. Our lamps are crafted from driftwood sourced along the banks of the Danube River, utilizing reclaimed materials that would otherwise go to waste. By repurposing natural resources, we reduce environmental impact and promote responsible stewardship of our planet's resources. Additionally, our commitment to handcrafted, timeless designs ensures longevity and durability, minimizing the need for frequent replacements and further reducing waste. Cana is dedicated to creating beautiful, sustainable lighting solutions that illuminate both your space and your commitment to the environment.

For more information, please refer to our sustainability pages.

Purchasing

Servicing and Repairs

Shipping

Sustainability

Purchasing

Where can I buy Cana products?

At the moment, we do not have a physical store. Our products are available for purchase through direct contact and arrangements. However, we are actively working on establishing partnerships with retailers who will carry our lamps soon. Stay tuned for updates on our stockists!

I'd like to try out a Cana product, where can I do that?

Purchasing

Where can I buy Cana products?

At the moment, we do not have a physical store. Our products are available for purchase through direct contact and arrangements. However, we are actively working on establishing partnerships with retailers who will carry our lamps soon. Stay tuned for updates on our stockists!

I'd like to try out a Cana product, where can I do that?

Purchasing

Where can I buy Cana products?

At the moment, we do not have a physical store. Our products are available for purchase through direct contact and arrangements. However, we are actively working on establishing partnerships with retailers who will carry our lamps soon. Stay tuned for updates on our stockists!

I'd like to try out a Cana product, where can I do that?

Servicing and Repairs

Who should I contact for product servicing?

Please contact us directly for any product servicing inquiries.

How do I best take care of my Roomie products?

How long is the warranty for Cana products?

Where can I buy spare parts?

Servicing and Repairs

Who should I contact for product servicing?

Please contact us directly for any product servicing inquiries.

How do I best take care of my Roomie products?

How long is the warranty for Cana products?

Where can I buy spare parts?

Servicing and Repairs

Who should I contact for product servicing?

Please contact us directly for any product servicing inquiries.

How do I best take care of my Roomie products?

How long is the warranty for Cana products?

Where can I buy spare parts?

Shipping

What ship­ping services do you offer?

Currently, we operate within Serbia only. For clients outside Serbia interested in potential collaboration or purchases, we recommend reaching out to us directly. We'll work together to find the best solution for your needs.

What if my order is damaged?

Shipping

What ship­ping services do you offer?

Currently, we operate within Serbia only. For clients outside Serbia interested in potential collaboration or purchases, we recommend reaching out to us directly. We'll work together to find the best solution for your needs.

What if my order is damaged?

Shipping

What ship­ping services do you offer?

Currently, we operate within Serbia only. For clients outside Serbia interested in potential collaboration or purchases, we recommend reaching out to us directly. We'll work together to find the best solution for your needs.

What if my order is damaged?

Sustainability

Is your packaging recyclable?

Yes, our packaging is designed with recyclability in mind. We prioritize using materials that are easily recyclable, reducing waste and environmental impact. Our commitment to sustainability extends to our packaging to ensure it aligns with eco-friendly practices.

How are your products sustainable?

For more information, please refer to our sustainability pages.

Sustainability

Is your packaging recyclable?

Yes, our packaging is designed with recyclability in mind. We prioritize using materials that are easily recyclable, reducing waste and environmental impact. Our commitment to sustainability extends to our packaging to ensure it aligns with eco-friendly practices.

How are your products sustainable?

For more information, please refer to our sustainability pages.

Sustainability

Is your packaging recyclable?

Yes, our packaging is designed with recyclability in mind. We prioritize using materials that are easily recyclable, reducing waste and environmental impact. Our commitment to sustainability extends to our packaging to ensure it aligns with eco-friendly practices.

How are your products sustainable?

For more information, please refer to our sustainability pages.

What shipping services do you offer?

What shipping services do you offer?

What shipping services do you offer?